STORE CREDIT ONLY:
~ Items purchased in store or as a gift may be returned within 7 days from purchase date
~ Items purchased online/shipped may be returned within 14 days from purchase date. Email us with return request. We do not offer free returns at this time.
~ Items must be unworn, tags must be intact, & items must be accompanied with receipt, or gift receipt
~ All Vintage, Jewelry, Shoes, Intimates (includes bodysuits), Sale items & Store Credit Purchases
~ All purchases made with "AFFIRM" payments
~ Items bought using Store Credit.
DUE TO THE COVID-19 PANDEMIC: Please understand that although we will always choose the best shipping option for your purchase, we can not guarantee any specific delivery dates at this time.
WE NOW OFFER FREE SHIPPING ON DOMESTIC ORDERS OVER $150
Orders over $150 must weigh less then 6 lbs to qualify for Free Shipping.
FOR ORDERS UNDER $150, WE OFFER MANY AFFORADBLE SHIPPING TIERS JUST TO MAKE IT EASIER FOR YOU BASED ON YOUR NEEDS!
During checkout please be sure to select the appropriate shipping in accordance to your items. (If your order contains shoes please select shoes)
Failure to do so will result in cancellation of the order.
RETURNS FROM ONLINE SALES:
Of course we want you to love all your items shipped to you, but if it's not the perfect fit, we are here to help make the return process as easy as possible for you. Our team is always working on ways to make things easier and better for you! So thanks for your understanding and for supporting our business!
~ All online returns may be done so within 14 days, of the order ship date, in exchange for store credit. AND don't worry, your credit will not expire, plus we get new arrivals daily!
~ Items must be unworn, tags must be intact, & items must be accompanied with receipt, or gift receipt.
~ First, Email us @ [email protected] with your return request, reason for return, along with your name and order number. We will answer you within 24 hours of your request.
~ We will take it from here! We know the most stressful part about shopping online is the return process.. so we will always make the return label for you! The shipping charge will just be deducted from your merchandise credit.
~ Once we receive the returned order, we will then issue you your store credit. Please note, store credit items can not be returned again. We offer the ability to return each order one time only. Items bought with store credit are final sale, and we do not offer price adjustments after the date of purchase.
~ We do not offer free returns for items that were bought in the store. For purchases bought in store, please return to our store in exchange for store credit within 7 days of purchase date.
~ Shake your Bon Bon reserves the right to deny any return if the merchandise returned does not comply with our Returns policy. xx