Of course we want you to LOVE what you purchase, but if it's not the perfect fit, we are here to help make the return process as easy as possible for you. However, because of COVID-19, please understand our Return Policy has changed. Our team is always working on ways to make things easier and better for you, so thank you for your understanding and for supporting our small business!
STORE CREDIT WILL BE ISSUED VIA AN E-GIFT CARD:
~ Items purchased online may be returned within 14 days from the order ship date, in exchange for a Store Credit. Your Store Credit will be issued in the form of an emailed Gift Card, and your credit will not expire! Plus, we get new arrivals daily so we are certain there will be something else you will love!
~ Please Email us @ [email protected] with your return request, reason for return, along with your name and order number. We will answer you within 24-48 hours of your request. If the original request is approved, we will send you a return label to attach to the original packaging. This shipping cost will be deducted from your store credit balance.
~ Once your return has been received, inspected, and approved- we will issue you your E-Gift Card to use on our site! Please note, store credit items can not be returned again. We offer the ability to return each order one time only. Items bought with store credit are final sale, and we do not offer price adjustments after the date of purchase.
~ Items must be unworn, tags must be intact, & items must be accompanied with original receipt, or gift receipt.
~ Shake your Bon Bon reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
~ All Sale, Vintage, Jewelry, Shoes, and Intimates (including bodysuits).
~ All purchases made with "AFFIRM" payments.
~ Items bought using Store Credit.
~ Full priced items bought using a promotional code.
DUE TO THE COVID-19 PANDEMIC: Please understand that although we will always choose the best shipping option for your purchase, we can not guarantee any specific delivery dates at this time.
~ Please enjoy FREE SHIPPING on DOMESTIC ORDERS OVER $150.
~ For orders under $150, we offer quick and affordable shipping tiers based on your purchase! We continue to find quicker and more affordable ways to ship as our business grows!
~ During checkout, please be sure to select the appropriate shipping in accordance to your items. (If your order contains shoes please select the shipping option related to shoes).
* Failure to do so will result in cancellation of the order.
~ Please make sure the address we are shipping to is a secure address. If your package is lost or stolen, we will try our best to help, but we are not responsible for any lost or stolen packages.